Careers

Interactive Solutions is always looking for high-energy professionals who are interested in working for an entrepreneurial technology company to join our team. Even if we don't have a position currently listed as available, we are always accepting resumes as we constantly look for qualified professionals in the following areas:

  • Sales
  • Designers
  • Programmers
  • AV Installers
  • Technical Support
  • Finance and Accounting

For more information, please submit an inquiry to jobs@isitn.com, making sure your resume and cover letter (if separate) are attached in Microsoft Word or PDF format.

Available Positions:

Solutions Design Engineer (Entry-Level) - Memphis or Nashville

Interactive Solutions, Inc. (ISI) is an audio visual and video conferencing integrator with over 20 years’ experience in the technology industry and clients such as FedEx, Nike and International Paper. With specialties in telemedicine and distance learning, ISI is on cutting edge of video collaboration technologies.

JOB SUMMARY

Develop innovative and proven solutions for various types of UC, video, audio and Telepresence applications.  This can include but is not limited to the areas of digital signage, Telepresence, streaming, security, LAN/WAN networks and integrated AV.  Learn, promote and assist in selling ISI services, hardware and software products offered by ISI.  Evaluate new products and/or services that become available and to assess their value as it pertains to ISI.  Provide customer training as needed.  Provide support for various installations, integrated AV rooms, control systems and audio programming as necessary. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support the ISI sales team with the design and sales of various types of UC, video, audio, data and Telepresence solutions for customers.  The various aspects of this job function include items such as customer and contractor meetings, site surveys, equipment specification and recommendation and pricing, development of scopes of work

  • ISI offers a variety of software and hardware solutions for customers.  The main focus will be to learn, promote and assist with selling these solutions and the various support services that ISI has to offer as well as to offer suggestions and ideas on other solutions that would be valuable to the business and can be marketed to clients

  • Evaluate new products, technologies and services within the industry.  This includes new software products or enhancements, hardware solutions, service options, etc. that are offered by various manufacturers.  This will include taking responsibility for coordinating the delivery and testing of the equipment and/or services with vendors and manufacturers.  After the evaluation, summary reports may be required to assist in determining whether a product or service that has been evaluated has present or future value to ISI

For more information, please submit an inquiry to jobs@isitn.com, making sure your resume and cover letter (if separate) are attached in Microsoft Word or PDF format.

Support Desk Manager -  Full-time - Memphis,TN

JOB SUMMARY

Interactive Solutions, Inc. (ISI) is an audio visual and video conferencing integrator with over 20 years’ experience in the technology industry and clients such as FedEx, Nike and International Paper. With specialties in telemedicine and distance learning, ISI is on cutting edge of video collaboration technologies.

Our Support Desk Manager will be responsible for overseeing a team of customer support representatives who provide tiered, technical support to a variety of clients with varying Service-Level Agreements (SLA’s). They will also be tasked with helping to motivate and elevate our support team, processes and offerings.

We are looking for someone who is high energy, can lead a team and is looking to help us grow our business.

Qualifications:
•Associate’s degree or equivalent combination of education and experience is required
• Requires three or more years of related technical and managerial experience in a help desk environment
• Preferred experience supporting technologies such as Desktops, Network, Audio Visual or Video Conferencing
• Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
• Demonstrate strong customer service skills
• Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations
• Manage multiple high priority initiatives in a fast paced, highly technical environment


Essential Job Functions:
1. Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis
2. Performs staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required
3. Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
4. Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
5. Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
6. Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
7. Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
8. Maintains competency and enhances professional growth and development through continuing education and conferences
9. Meets with technology technicians, attends seminars and reads industry related publications to remain abreast of technology advances
10. Accountable for Service Level Agreements established by management team
11. Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule
12. Ability to manage multiple high priority initiatives in a fast paced highly technical environment
13. Remains on-call during off-peak hours to respond to support service issues

For more information, please submit an inquiry to jobs@isitn.com, making sure your resume and cover letter (if separate) are attached in Microsoft Word or PDF format.

Tier 2 - Field Service Specialist Full-time - Memphis,TN

JOB SUMMARY

Interactive Solutions has a full-time position open for a FIELD SERVICE SPECIALIST based in the Memphis, TN area. Interactive Solutions is a leader in telemedicine and Teleconferencing infrastructure & mobile technologies, A/V solutions and distance learning. collaborative team environment. 

Full corporate benefits including 401k and Major Medical.

Requirements: 

 

  • Self starter,  able to work independently or in a Team. *Good driving record
  • Strong interpersonal skills and excellent work ethic 
  • Good A/V & Networking trouble shooting skills 
  • Regional travel with some overnight stays 
  • Knowledge of control systems 
  • Familiar with: AMX, Crestron, Polycom, Cisco, Kramer, Extron 
  • Able to work periodic on call shifts 
  • Must have basic hand tools   

For more information,send an email to jobs@isitn.com with a copy of your resume. 

Tier 1 - Field Service Specialist Full-time - Memphis,TN

JOB SUMMARY

Interactive Solutions has a full-time position open for a FIELD SERVICE SPECIALIST based in the Memphis, TN area. Interactive Solutions is a leader in telemedicine and Teleconferencing infrastructure & mobile technologies, A/V solutions and distance learning. collaborative team environment. 

Full corporate benefits including 401k and Major Medical.

Requirements: 

 

  • Self starter,  able to work independently or in a Team.
  • Good driving record
  • Strong interpersonal skills and excellent work ethic 
  • Regional travel with some overnight stays 
  • Able to work periodic on call shifts 
  • Strong desire to learn about AV technologies and technical aptitude 

For more information, send an email to jobs@isitn.com with a copy of your resume. 

 

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